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1. Introduction

Insight Positive Psychological Services (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit our website or engage with our services.

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2. What Information We Collect

We may collect the following personal information:

• Name

• Date of birth

• Contact details (email address, phone number, address)

• Appointment and enquiry details

• Health and clinical information

• Medicare or private health fund details (where applicable)

• Payment information

• Any information you provide via forms, emails, or phone

• Technical information (IP address, browser type, device information)

We only collect information that is reasonably necessary for our services and legal obligations.

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3. How We Collect Information

We collect personal information when you:

• Make an enquiry

• Book or attend an appointment

• Complete intake or consent forms

• Use our website

• Communicate with us by phone, email, or online platforms

• Participate in our programs or services

Information may be collected directly from you or from authorised third parties with your consent.

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4. Purpose of Collection

We collect personal information to:

• Provide psychological assessment and treatment

• Manage client records and appointments

• Communicate with you

• Process payments

• Meet professional, ethical, and legal requirements

• Improve our services and website

• Hire and recruit

We will not use your information for unrelated purposes without your consent, unless required by law.

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5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information is stored securely using:

• Encrypted electronic record systems

• Secure practice management software

• Restricted staff access

• Password-protected devices and databases

We use Zanda (formerly Power Diary) for client records and practice management.

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6. Disclosure of Personal Information

We may disclose personal information to:

• Treating clinicians and authorised staff

• External supervisors (where relevant)

• Practice management and IT providers

• Payment processing services

• Medicare and private health insurers (with consent)

• Legal or regulatory authorities when required

We do not sell or trade personal information.

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7. Overseas Disclosure

Some service providers may store data on servers located outside Australia.
We take reasonable steps to ensure overseas recipients comply with Australian privacy standards.

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8. Website Analytics and Cookies

Our website may use basic analytics tools to monitor performance and improve user experience.

We do not collect sensitive health information through cookies.

You may disable cookies through your browser settings.

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9. Access and Correction

You may request access to, or correction of, your personal information at any time.

Requests must be made in writing using the contact details below.
We will respond within a reasonable timeframe.

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10. Privacy Complaints

If you have concerns about how your information is handled, please contact us first.

We aim to resolve complaints promptly and fairly.

If you are not satisfied, you may contact:

Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au
1300 363 992

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11. Contact Details

For privacy enquiries, access requests, or complaints:

Insight Positive Psychological Services
Email: info@insightpsychology.com.au
ABN: 92 677 587 594

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12. Policy Updates

This Privacy Policy may be updated from time to time.
The most current version will be available on our website.